Delivery & Returns Information
Orders are dispatched by the next working day - except at weekends-
for delivery within 2-5 working days.
Royal Mail 2nd Class
or MyHermes for larger parcels.
First Class Delivery
Royal Mail 1st Class 1-2 working days
Special Delivery by Royal Mail within the UK is £12.50
Dispatched the same day - if ordered by 2 pm (weekdays only)
for delivery by 1pm the next working day.
We currently ship to Europe, USA, Canada, Australia, New Zealand
and most other places overseas from £8.50
Please note that any import/customs duties and local taxes
are the responsibility of the recipient.
And please ensure you are allowed to import the item you are
interested in before purchasing.
Delivery will take 3-7 working days depending on the destination.
Click here for a list of international postage rates.
All small orders are sent in Jiffy Green padded envelopes
which have a 100% recycled paper fibre lining
and are fully recyclable, biodegradable, and compostable!!
Wherever possible we re-use packaging (cardboard boxes, newspapers, bubble wrap etc) as a way of keeping our postage costs down and of benefiting the environment.
See our 'Being Green' page
We are happy to supply you with un-packaged smudge sticks if you
prefer not to have the plastic bag.
We have given some thought to offering free returns, but along with other companies who offer this, it would mean we would have to absorb the cost with higher prices
and so have we decided against it.
We offer refunds as follows:
*If you have changed your mind you may return your item(s) along
with the packing slip within 14 days of delivery.
Items must be complete, undamaged, in original packaging and with the paperwork.
Once we receive the item in unused condition we will
immediately refund the cost of your purchase.
You pay postage in this instance.
We suggest you use a track-able service and retain proof of postage.
We do not currently offer exchanges, if you desire a different item please re-order.
*If an item is defective/broken or faulty contact us immediately
to arrange a replacement or refund.
Tel: 07940 514059